Neighborhood Services


Relieving Hardships

The Neighborhood Service Centers’ staff work daily with clients to relieve the hardships they face. Our service centers offer specifically targeted services from our emergency assistance to more long term paths for self sufficiency.

Find out more by contacting your Neighborhood Service Center.



Emergency Assistance

When Life Gets in the Way

The Purpose of UETHDA Emergency Assistance Services is to provide short term assistance to low-income households that have immediate needs with an essential item (shelter, water, clothing, food, etc.) The Emergency Assistance Services is not designed to provide on-going support, only to fill a specific gap created beyond the control of the customer.

Services Include:

  • Deposits
  • First Months Rent
  • Past Due Rent
  • Mortgage
  • Meter Water Assistance
  • Clothing
  • Household Goods- for homeless
  • Food
  • Heating Repair/Equipment
  • Well Spring Pumps

Find out more by contacting your Neighborhood Service Center.



Employment Assistance

Let’s get you there

To assist individuals experiencing barriers to securing employment that cannot be secured due to a barrier or an individual that is employed and is experiencing a situation that may result in termination if the situation is not resolved.

Services Include:

  • Clothing-Uniforms, safety boots, etc.
  • Equipment and Tools
  • Payment assistance for training and certification, such as CPR, endorsement on driver’s license, state licensure, etc.
  • Gas Stipends- to assist during the first month of employment
  • Employment/Pre-Employment Physical- if being paid by the customer
  • Dental/Vision- if customer is employed and work is necessary to maintain employment


Find out more by contacting your Neighborhood Service Center.



Health Services

Living a healthier life

Our Health Program helps assist elderly (age 55 and over) or disabled individuals with new prescription drug assistance who would otherwise not be able to afford the prescribed medication.

  • Prescription Drug Assistance Program
  • Medical Items (not including prescription drugs)
  • Over the counter items: Ensure, Boost, Depends, etc.
  • Dental Work: dentures, and/or the repairs of dentures


Find out more by contacting your Neighborhood Service Center.




A helping hand

Child Care Assistance helps families who are employed to reduce the cost of child care expenses through the provision of weekly child care allowance “for those” who do not qualify under any other child care assistance programs.
Qualifying Conditions: Before application can be started, client must:

  • Open referrals from any agency or individual and meet the program requirements.
  • Fall within the 125% of the federal poverty income guidelines
  • Provide documentation of the household income, enrollment in school or job training program, or provide verification of employment.



Self Sufficiency

In need of help

Assisting families and individuals to develop and implement goals, resulting in greater self-sufficiency and to eliminate some of the causes of their poverty-level conditions

This service is designed to promote the development and implementation of personal goals related to the realization of self-empowerment. Incremental goals will be developed based upon the comprehensive assessment which will assist the household in overcoming barriers. The areas that will be addressed in the assessment are:

  • Education
  • Substance Abuse
  • Employment
  • Transportation
  • Parenting/Social Skills
  • Child Care
  • Mental Health
  • Housing
  • Nutrition
  • Community Integration
  • Budgeting Skills/Money Management


Find out more by contacting your Neighborhood Service Center.



Assets for Independence

Enhancing Self-Sufficiency

Developed through the Assets for Independence Act of 1998, the Assets for Independence (AFI) program directs participants to save earned income in special-purpose, matched savings accounts, referred to as Individual Development Accounts (IDAs). The objective of IDA is to promote savings and enable participants to acquire lasting assets.

Participants use their IDA savings, including matching funds, to achieve any of the following three objectives:

  • Acquire a first home
  • Capitalizing a small business
  • Post-secondary education

Asset building is a major part of escaping poverty. Assets are not only houses and cars, but assets are also personal value and hope. If we can build hope in someone’s life through education, skills training, and because Financial Literacy training is required of IDA participants and of utmost importance, their lives will be changed forever.

Individuals must meet certain guidelines to qualify for the program:

  • The income guideline is 200% above poverty level, which is $22,980 for one person in the household and goes up approximately $8,000 for each additional person
  • They must be employed
  • They cannot have assets over $10,000 (excluding their primary car)
  • They cannot have owned a home in the past 3 years.

Once enrolled, participants are required to do the following:

  • Open an IDA savings account and sign a savings plan agreement with a minimum savings of $25 per month.
  • Complete a financial literacy education class and asset-specific training.
  • Permitted to save up to $2,000 in their IDA account, which will be matched 2 to 1 by federal and nonfederal funding.
  • Be enrolled in the program for at least 6 months before any matching funds will be available.
  • IDA participants can be in the program for the length of the grant, which is five years (depending on when they enroll).

Find out more by contacting Martha Metcalf at (423) 639-3612.



I 2 I Personal Development

The Eye to Eye program is an initiative which enables pathways to long term economic stability, security and hope for the future.  It is designed to work closer with clients as they improve their lives reaching for self-sufficiency.  This will be a comprehensive approach akin to the Head Start Process currently in place.

  • Each client will go through an assessment to develop their own path and goals.  The client leads the process because it is their life and their goals.
  • The only required workshop will be the financial literacy workshop.
  • The other workshops will be determined by the client’s assessment and goals.
  • Staff will work closely with the client assisting as needed to encourage, and connect the client to resources, either through our agency, or partnering agencies.

Team Approach:

Each client will be part of a team working together through the process.  A team will consist of clients, staff and volunteers working on goals because collaboration is essential in solving problems.  The approach works to help the individual in three distinct areas:


education-icon                                                             support-icon                                                             dollar-sign-icon

   Personal                                                                                 Social                                                                          Financial

We are there to facilitate and encourage.  We help clients navigate through tough issues and connect them to resources and programs in the community.  We work with trusted partners that are currently serving clients becoming one community committed to helping individuals thrive.

Find out more by contacting your Neighborhood Service Center.