(423) 246-6180


THDA’s Rent Relief Call Center is now LIVE and available to help individuals with questions regarding the program, eligibility, needed documentation, etc.
844-500-1112    Hours: Monday – Saturday, 9am-9pm


During This time, we want our neighbors to know we are here for you.  We understand many have lost jobs and income, finding themselves in a situation never seen before.  Please contact us.  We have funds available for crisis and are Here to Help.  

Click Here to fill out information for us to contact you for assistance.

Our focus on creating a better community in Northeast Tennessee starts in each of our neighborhoods. We do this through providing multiple programs ranging from weatherization, self sufficiency and education, all the way to assistance programs such as commodity distribution and energy assistance.

Below you will find information regarding our various programs. Simply click the “+” icon to expand the section and learn more.

Self Sufficiency


Self Sufficiency Program

The Self Sufficiency Program is designed to help individuals gain education and/or job training and put them on the pathway towards independence and stability.

Community Service Specialists work hand-in-hand with neighbors to help them set and accomplish goals, overcome barriers, and assess progress in order to become self-sufficient.

Services include:

  • Budgeting/Financial Counseling
  • $60/week stipend based on progress being made towards Educational/Training goals.
  • $2,000 to assist in goal completion
  • Mentoring by a highly trained and passionate staff member
Income Management

This program functions to assists neighbors with management of household income.

Services include:

  • SSI Designated Representative Payee Services
  • Household Financial Counseling/Information and Referral



Commodity Food Distributions (USDA / TEFAP)
The USDA Commodity Foods Program provides a variety of nutritious, free foods that enable low-income families to stretch their grocery dollars. UETHDA distributes the USDA foods in nine different locations throughout the eight-county service area. Volunteers and local agencies donate their time and efforts to help make the USDA food available to their neighbors. University of Tennessee Agricultural Extension agents provide important information on how to use commodities. Funding is provided by the Tennessee Department of Agriculture.

The Emergency Food Assistance Program (TEFAP), also known as Commodities, is a federal program that helps supplement the diets of low-income Americans, including elderly people, by providing them with emergency food and nutrition assistance at no cost. Food boxes are distributed by volunteers and Neighborhood Service Center staff members.

View Schedule

Energy Assistance

Low Income Home Energy Assistance

LIHEAP is a critical life-saving program for the neighbors of Northeast Tennessee.

The Low-Income Home Energy Assistance Program provides aid to the most vulnerable in our society, such as elderly disabled, and homes with small children.

Many of our neighbors struggle to afford their energy costs such as heating, cooling, firewood, coal, and gas.

Sometimes they have to decide between feeding their families or purchasing medication and paying their electric bill.

LIHEAP lifts that burden, so neighbors do not have to choose.

LIHEAP gives neighbors more opportunity to thrive. When they aren’t worried about paying their energy bills, they can dedicate their time to taking care of their families, going back to school, or applying for a new job.

Last year Upper East served 8,346 households through LIHEAP


 Weatherization Assistance Program

The U.S. Department of Energy’s Weatherization Assistance Program reduces energy costs for low-income households by increasing the energy efficiency of the homes while ensuring the neighbor’s health and safety. It is the nation’s single largest residential whole-house energy efficiency program.

The Weatherization Assistance Program has created an industry, producing new jobs and technologies, all while helping the most vulnerable neighbors in America. Weatherization not only helps households, it also helps revitalize communities by spurring economic growth and reducing environmental impact. After Weatherization, families have homes that are more livable, resulting in fewer missed days of work (i.e. sick days, doctor visits), and decreased out of- pocket medical expenses.

Weatherization differs from LIHEAP in that certified contractors selected through Upper East, physically come into a home and make it more energy efficient.

  • Preference is given to the elderly, disabled, and homes with young children.
  • Last year, the Weatherization Assistance Program assisted 118 households in Northeast Tennessee.

Are you a contractor? Click Here.

Emergency Assistance

Emergency Assistance is designed to assist neighbors that are “in crisis” situations.

Services include:

  • Crisis Assistance
  • Employment Services
  • USDA Commodity Food Distributions
  • Various Food Pantries/Partnerships throughout the region
  • Homeless Assistance
  • Health Services
  • Rent Assistance

The nutrition program is funded through the State of Tennessee Department of Agriculture.

Other Assistance

Each Neighborhood Service Center works hard to assist our neighbors in many ways.  It is hard to list all available areas we assist.

Please contact your local Service Center today to discuss your needs.


Bristol Service Center

713 Volunteer Parkway, Suite G
Bristol, TN 37620

Phone: (423) 246-6180

Hancock County Service Center

1197 Main Street | P.O. Box 325
Sneedville, TN 37869

Phone: (423) 246-6180

Kingsport Service Center

301 Louis Street | P.O. Box 46
Kingsport, TN 37662

Phone: (423) 246-6180

Carter County Service Center

1739 Highway 19E
Elizabethton, TN 37643

Phone: (423) 246-6180

Hawkins County Service Center

904 East Main Street, Suite 1 | P.O. Box 401
Rogersville, TN 37857

Phone: (423) 246-6180

Unicoi County Service Center

1413 N Main Avenue
Erwin, TN 37650

Phone: (423) 246-6180

Greene County Service Center

1128 Tusculum Blvd., Office C | P.O. Box 1946
Greeneville, TN 37744

Phone: (423) 246-6180

Johnson County Service Center

784 South Shady St. | P.O. Box 508
Mountain City, TN 37683

Phone: (423) 246-6180

Washington County Service Center

125 E. Jackson Blvd., Suite 11A | P.O. Box 1176
Jonesborough, TN 37659

Phone: (423) 246-6180